Leading companies know that great products are necessary but not sufficient: In today’s world, you have to deliver great customer experiences in order to succeed.

We provide the expertise and tools that help you figure out what matters most to your customers, and equip you and your team to deliver world class experiences, while simplifying processes and eliminating costs.

These efforts will yield happy customers, happy employees and happy shareholders. We offer a range of solutions in order to achieve this starting from just £197.

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Our Solutions

Substantial improvements in reviews, ROI, NPS, and CSAT scores
Training, coaching, workshops, and development for your teams
Competitor, market and customer research for strategic advantage
Elevating customer satisfaction, leading to increased spending
Streamlined complaints handling and pain point resolutions

Identification of customer opportunities for growth and retention
Customised CX strategies backed by robust analytics
Comprehensive 24/7 365 days a year agile plug in sales and CX support
Our network of partners outside of CX we would personally recommend

Magic

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One of our recent successes involved transforming a client's TrustPilot score from 3.7 to an impressive 4.8. We boosted their NPS from -7 to a remarkable +69 and improved their CSAT score from 37% to an outstanding 90%. Simultaneously, we drastically reduced open tickets from 300 to a mere 20, with an average resolution time slashed from 4 days to a comforting 3 hours — all while the company continued its upward trajectory of growth and increased revenue.

See further detailed case studies here.

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We offer a diagnosis survey + 90 min consultation package

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Stay ahead of the curve, don't loose out to your competitors.

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Complete the survey

Schedule your consultation

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Investing in good customer experience is a small price to pay to achieve your goal of being a truly leading and successful company. You cannot afford not to.

Complete our diagnosis survey followed by booking a 90 min Zoom call with Dan Pratt, Founder and Director of DAP Consultancy.

Dan has acquired over 15 years of experience within senior Customer Experience management and board positions, working across multiple industries including hospitality, telecommunications, car hire, consumers goods, retail, e-commerce, ESG, software systems and fintech.

What you get for a one off fee of just £197

Business and CX strategy diagnosis, analysis and a personal consultation.
Improved revenue, customer loyalty, retention and growth.
Extensive knowledge and tools to empower you to offer a world class customer experience.
90 mins of time with Dan Pratt to also ask questions and receive clear answers.
Top tips, advice and a clear plan you can take away, put into action and win.

We’ve witnessed first-hand the positive impact our solutions have had on our clients businesses, and it is as inspiring and rewarding to us, as it is transformative for them. They reap the rewards of a new customer focused business strategy with new energy, purpose and pride.

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Unlock your business potential — get expert insights today!

Transform challenges into opportunities with our tailored consultation

Don't loose out to your competitors, relax knowing you have the advantage

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Customer service training, coaching and development

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We offer world class customer service training, coaching and development to you and your teams, helping you and your business deliver exceptions customer experiences that help attract and retain customers.

We can also facilitate the entire recruitment and onboarding process for new talent to join your organisation.

DAP Consultancy's CX training and workshops offer a holistic approach to transforming customer experiences. By cultivating a customer-centric culture, enhancing employee engagement, and improving communication and problem-solving skills, these programs contribute directly to the success and growth of client businesses.

The investment in these training initiatives not only leads to a more satisfied and loyal customer base but also positions organisations as leaders in their respective industries. As businesses continue to navigate the evolving landscape of customer expectations, DAP Consultancy stands as a strategic partner, empowering teams to deliver exceptional customer experiences that drive long-term success.

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Competitor and market research - Helping you identify and secure your competitive advantage

Competitive research can reveal trends in the marketplace and gaps in your own business plan.

We have a unique combination of competitive analysis, strategic insights, and a team of experts that helps brands, marketers, and agencies dominate their competitive landscape.

We focus on your constantly changing competitor landscape so you can focus on winning in the marketplace.

Competitive research is a crucial part of any good marketing plan. This term may elicit some negative images but competitive research has nothing to do with spying. It has everything to do with paying attention to your competition and what they are doing.

Many people will lose out on business to competitors they have never even heard of simply because they’ve never taken the time to do competitive research.

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Hire support - Our customer service and sales support agents

Plug in agile 24/7 customer support from highly skilled real people when you need us

Do you need support with customer service or sales?

We have partnered with our friends SCOOTO. We are a team of over 800 agents composed 100% of women working remotely, they absorb the culture of your company and deliver a team that operates with autonomy, strategic vision, high level of resolution and empathy with the client.

Onboarding is quick and we offer 24/7 flexibility around how you operate your business.

Contact us today if you require agile plug-in plug-out additional support from highly skilled real people, offering a great customer experience. Prices from only £20 per hour per agent.

The best method to a relationship with your customer: the human. We are a relationship centre that's 100% remote.

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The importance of great customer experience

Becoming a successful business means you must understand your customers and put them first. Becoming customer-centric starts by getting to grips with your customers wants, needs, fears and expectations.

DAP Consultancy will help you truly understand your customers, the market position and competitive opportunities you have. We create actionable insights which we then translate into an effective and achievable change plan, that puts the customer at the heart of your business today, tomorrow and into the future. We ready your business strategically, physically and emotionally to optimise your customers value and loyalty. Allowing you to grow in the way you deserve while delivering world class service.

We’ve specialised for long enough to know what works – and what doesn’t. Contact us today for a free discovery call.

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Retention and loyalty of your customers

We are a customer experience consultancy solving your customers pain points, therfore reducing churn and holding on to the hard earned customers you have spent time, money and energy acquiring.

It's not easy to gain new customers so it is really important to hold on to the ones you have. You have already acheived half the objective of gaining valuable customers, now is the time to do the other equally important half of keeping them.

Did you know that when customers are unhappy, there's a 91 percent chance they won't do business with a company again. Dissatisfied customers typically tell 9 to 15 other people about their experience. A negative customer experience is the reason 86 percent of consumers stop doing business with a company. However, good customer experiences lead 42 percent of consumers to purchase again

Put simply, loyal customers spend more, return more and refer more. However, creating customer loyalty is not always easy and when the experience is below expectations, trying to attract them back is an uphill struggle. We help you to interpret your customers needs into a specifically designed experience that delivers time and time again, increasing your customer loyalty.

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There's only one solution

If a single bad experience can undo the value of 40 good customer experiences, then the best solution is to focus on customer satisfaction. If it isn't already, customer happiness should be just as important to your business as the product or service itself.

Investing in good customer experience is a small price to pay to achieve your goal of being a truly leading and successful company.

Contact us today for a discovery call to see what we can achieve together, you have nothing to lose. We can't wait to speak with you.

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Pricing and CX Packages

Each business is unique and so too are your business’s needs, we are here to be agile around you.

Whether you need our consulting and magic on a retainer basis or for ad hock projects, we are happy to work with you and what’s best for your business’s needs.

Please contact us to discuss further and see what best works for you.

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Our work

Click here to read our case studies

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Do you have a challenge that you need help with?

We've increased revenues, customer loyalty and customer satisfaction scores of start ups, small to medium size enterprises
and large scale multi million pound corporations.

See what our expert knowledge and solutions could do for you...

Book a discovery call

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What People Say

"Dan is an accomplished, disciplined, focused and solution driven individual, assisting both colleagues and clients in a consistently positive manner, gauging their needs at all times and always willing to take on new challenges and responsibility."

Director of Service Delivery, The Keyholding Company

"Dealing with customers is a very difficult area to manage, it requires a great deal of patience and empathy towards the public. Dan simply excels at this, not only a pleasure to work with, his experience is unbeatable, with him as part of a team you cannot fail!"

Global B2B Marketing and Communications Manager, Collinson

"Dan is such a nice person to work with. He is not only a great colleague but a very good manager. He is very creative, hands-on, and organized. He is the guy to go to when you need help with customer retention or complaints handling and is always open to discuss ideas and suggestions. I learned a lot about leadership from Dan, and it was a pleasure to be managed by him."

Customer Experience Lead, Boundary Technologies

"Dan worked across the organisation, combining his impressive experience in customer service with management information to explore and implement new and improved ways of working, ensuring that the decisions we made were for the benefit of customers."

Senior Data Analyst, Citizens Advice Bureau

"I have worked with Dan over the years, and he is one of the most passionate people I have had the pleasure to work with. He prides himself in identifying customer and business challenges and opportunities, not only by using his interpersonal skills but also by analysis, he looks at sensible opportunities and then overcomes them."

Head of Business Intelligence, Kingston University